At tmt, we believe gaming should always be an enjoyable experience. This page outlines the tools, guidelines, and support resources available to every player in the Philippines so you can stay in control at all times.
Gaming is entertainment — and tmt is committed to making sure it stays that way for every player on our platform.
tmt operates under a strict responsible gaming framework designed specifically for the Philippine market. We recognise that while the vast majority of players enjoy gaming as a leisure activity, a small number may develop habits that go beyond healthy play. Our platform provides a range of practical tools that put you in control of your own experience, from deposit limits and session reminders to full self-exclusion. These tools are available to every registered player at no cost and can be activated at any time through your account settings or by contacting our support team directly. We also train our customer service staff to recognise signs of problem gambling and to respond with care and without judgement.
You can set a daily, weekly, or monthly deposit limit on your tmt account to make sure you never spend more than you are comfortable with. Once a limit is in place, it takes effect immediately and cannot be increased for a cooling-off period of 24 hours. Loss limits work in the same way — when your net losses reach the threshold you have chosen, your session will be paused automatically. These limits are designed to give you a clear financial boundary before you start playing, not after the fact. If you are unsure what limit is right for you, our support team can help you think it through without any pressure.
Losing track of time is one of the most common ways that gaming shifts from fun to problematic. tmt lets you set a session duration reminder so that you receive a clear notification when you have been playing for a set amount of time. You can choose intervals of 30 minutes, one hour, or a custom duration that suits your routine. When the reminder appears, you can choose to continue or to take a break — the choice is always yours. We recommend setting a reminder as a default habit, especially if you enjoy longer gaming sessions on weekends or public holidays in the Philippines.
If you feel you need a short pause from gaming, the Take a Break feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to six weeks. During this period, you will not be able to log in, place bets, or receive promotional communications from tmt. The break activates immediately and cannot be reversed early, giving you a genuine cooling-off window. This is not the same as self-exclusion; it is a lighter-touch option for players who simply want to step back and reset without permanently closing their account.
Self-exclusion is available to any player who feels that gaming has become a problem in their life. Once you request self-exclusion, your tmt account will be closed for a minimum period of six months, and you will be removed from all marketing lists immediately. During the exclusion period, you will not be able to create a new account or access the platform in any way. At the end of the exclusion period, reinstatement requires a deliberate request and a brief review process — it is not automatic. We take self-exclusion requests seriously and process them within one business day.
Problem gambling can affect anyone. Knowing the warning signs early makes it much easier to get back on track.
Continuing to play in order to win back money you have already lost is one of the clearest signs that gaming has moved beyond entertainment. If you notice this pattern in yourself, it is a good time to use the Take a Break feature or speak to our support team. Chasing losses rarely leads to recovery and often results in spending more than originally intended.
If you find yourself depositing money that was set aside for rent, groceries, bills, or other essential expenses in the Philippines, this is a serious warning sign. Gaming should only ever be funded from discretionary income — money you can genuinely afford to lose. Setting a deposit limit before you start playing is the most effective way to prevent this from happening.
When gaming starts to interfere with work, family time, sleep, or social relationships, it has moved beyond a healthy hobby. Common signs include thinking about gaming constantly, feeling irritable when unable to play, or hiding your gaming activity from people close to you. If any of these resonate, please reach out to our support team or one of the external resources listed below.
If you or someone you know is struggling with problem gambling, support is available in the Philippines. The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming programme that includes counselling referrals and helpline services for affected individuals and their families. The National Council on Problem Gambling also provides confidential support and guidance. tmt encourages any player who feels they need help to reach out to these organisations without delay — seeking support is a sign of strength, not weakness. You can also contact our own support team at any time and we will assist you in activating the appropriate account tools or provide referral information.
Quick answers to what players in the Philippines ask most about our player protection tools.
You can set a deposit limit by logging into your account and navigating to the Responsible Gaming section in your account settings. From there, choose whether you want a daily, weekly, or monthly limit and enter the maximum amount in Philippine pesos that you are comfortable depositing within that period. The limit takes effect immediately once saved. If you want to lower your limit, the change is instant. If you want to raise it, a 24-hour cooling-off period applies to give you time to reconsider. If you have any difficulty finding the setting, our support team can guide you through the process step by step.
No. Self-exclusion at tmt is a firm commitment and cannot be reversed before the minimum exclusion period of six months has elapsed. This is intentional — the purpose of self-exclusion is to provide a genuine, uninterrupted break from gaming, and allowing early reversal would undermine that protection. Once the exclusion period ends, you may submit a reinstatement request, which will be reviewed before your account is reactivated. We strongly recommend using the Take a Break feature first if you are unsure whether full self-exclusion is the right step for you, as that option is reversible after the chosen break period.
Yes. All players must be at least 21 years of age to register and play on tmt, in line with Philippine gaming regulations. Age verification is a mandatory part of the registration and account verification process. If we have reason to believe that a player is under the legal age, we will suspend the account immediately pending verification and will not process any withdrawals until the matter is resolved. We take underage gambling extremely seriously and have zero tolerance for any attempt to circumvent our age verification procedures. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms.
Our support team is available around the clock to help you set limits, take a break, or find the right resources. Gaming is better when it stays fun.